Refund policy

Return & Refund Policy

We strictly control product quality and guarantee all skincare and body care products are brand-new, authentic, and intact. We support eligible returns and refund applications within30 calendar days from the date customers receive their orders, in compliance with U.S. e-commerce and beauty industry hygiene regulations.

Return Eligibility Requirements

To apply for a return or refund, all of the following conditions must be met simultaneously:
  • The product is completely unopened, unused, and free of any traces of use or damage.
  • The original product packaging, outer seal, accessories, and labels are fully intact and in resalable condition.
  • Customers must provide a valid order number, purchase record, or order confirmation email for return verification.

Non-Returnable & Non-Refundable Items

For public health, hygiene, and safety reasons, the following items are strictly final sale and cannot be returned or refunded, which conforms to the unified industry standard of U.S. beauty and personal care e-commerce:
  • All opened, used, tested, or partially consumed skincare, body care, cosmetics, and fragrance products.
  • Clearance products, discounted promotional items, limited-edition bundles, and gift-with-purchase items.
  • Damages caused by personal improper use, storage, or allergic reactions after long-term use.

Damaged, Defective & Incorrect Order Processing

If customers receive damaged packaging, defective products, wrong items, or missing goods, please contact our customer support team within 7 calendar days of delivery and provide clear photos or videos of the outer package and defective products. After verification, we will provide a free prepaid return label, full refund, or free product replacement without additional charges.

Return Shipping Rules

  • Personal-initiated eligible returns: Customers are responsible for all return shipping fees. We recommend using a trackable official logistics service to avoid lost return packages.
  • Our responsible returns (defective, damaged, wrong items): We fully bear all return shipping costs.
We do not assume responsibility for compensation if the returned package is lost, delayed, or untraceable due to the customer’s choice of irregular logistics channels.

Refund Processing Rules

After we receive, inspect, and confirm the eligibility of the returned products, the refund will be initiated to the original payment method within7–10 business days. The actual arrival time of the funds depends on the processing efficiency of the customer’s bank or payment platform, which is beyond our control.
Original shipping fees, expedited shipping surcharges, and sales tax are non-refundable for all return orders.

Order Cancellation Rules

Orders can be canceled for free only before system processing and shipment. Once the order has entered processing, packaging, or shipment status, cancellation is not supported, and customers need to follow the official return process to apply for a refund.

Policy Update Statement

We reserve the right to update, revise, and optimize this return and refund policy at any time without prior notice. The latest policy shall take effect immediately after being published on the official website and apply to all subsequent orders.